Return & Refund Policy
Thank you for shopping with us! Every piece of stationery is designed with care and printed in small batches from our home studio. We strive to provide high-quality products and want you to be happy with your purchase.
Returns
Because our products are printed in small batches and many items are made to order, we do not accept returns or exchanges due to:
Change of mind
Ordering the wrong item
Ordering the wrong quantity
Slight color variations caused by different screen settings or the printing process
Please review your order carefully before completing your purchase.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
Your order number
A brief description of the problem
Clear photos of the item and its original packaging
Once your claim has been reviewed and approved, we will send a replacement at no additional cost. If a replacement is unavailable, we will issue a full refund to your original payment method.
Personalized & Custom Orders
Personalized and custom-designed items are created specifically for you and cannot be returned, exchanged, or refunded unless they arrive damaged or there is an error on our part.
Please double-check all names, dates, spelling, and customization details before placing your order.
Order Cancellations
Orders may be canceled only if production has not yet begun. Once an order has entered production, it cannot be canceled or modified.
Shipping
We are not responsible for shipping delays caused by the carrier, weather, or other circumstances beyond our control.
Please ensure your shipping address is correct when placing your order. If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges will apply to resend the package.
Color & Print Variations
We make every effort to display our products as accurately as possible. However, colors may vary slightly due to differences in monitor settings, lighting, paper texture, and the home printing process. These minor variations are normal and are not considered defects.
Contact Us
If you have any questions or concerns about your order, we'd love to help. Please contact us by e-mail hello@jdfwatercolor.com, and we'll do our best to resolve any issues promptly.
Thank you for supporting our small business!